Refund & Returns Policy

Our 30-Day Return Window

You may return most items within 30 days of delivery for a full refund to your original payment method. Items must be returned in their original condition and packaging, with all accessories and documentation included.

How to Start a Return

To begin a return, visit our Contact Us page and select “Return Request” as the subject. Please include:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Photos, if the item arrived damaged or defective

We will respond within 1 business day with a return authorization and a prepaid label or instructions, depending on the item.

Refund Timing

• Refunds are issued to your original payment method within 3–5 business days of us receiving the returned item.
• Bank or card-network processing times may add an additional 2–10 business days.
• You will receive an email confirmation when the refund is issued.

Damaged, Defective, or Incorrect Items

If your item arrived damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos. We will provide a free replacement or full refund — your choice — and cover the return shipping.

Return Shipping Costs

• We pay return shipping when an item arrives damaged, defective, or shipped in error.
• You pay return shipping for change-of-mind returns. We can deduct the cost from your refund or you can use your own carrier.
• We do not charge restocking fees on most categories. Any exceptions will be clearly noted on the product page.

Items Not Eligible for Return

• Items marked “Final Sale” at the time of purchase.
• Items damaged through misuse, neglect, or unauthorized modification.
• Items returned more than 30 days after delivery.
• Hygiene-sensitive items once opened (e.g., personal care products), unless defective.
• Gift cards.

Cancellations

Most orders ship within hours of being placed, so cancellation is not guaranteed. If you need to cancel, contact us immediately and we will do everything we can. If the order has already shipped, you can return it under the standard 30-day policy.

Statutory Rights (EU/UK/Canada)

Nothing in this Policy limits your statutory consumer rights, including the right of withdrawal under the EU Consumer Rights Directive, the UK Consumer Contracts Regulations, or applicable Canadian provincial consumer-protection law. Where local law provides longer return windows or stronger protections, those apply.