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    • Refund Policy

    Returns & Refunds Policy

    We want you to love your purchase. If something isn’t right, we’re here to help.

    1) Return Window & Eligibility

    • You have 30 days from delivery to request a return.

    • Items must be in the same condition you received them: unused/unworn, with all tags, accessories, manuals, and in the original packaging.

    • Items returned used, missing parts, or not in original condition may be denied or issued a partial refund.

    2) How to Start a Return (RMA)

    1. Go to our Return Portal: [RETURN PORTAL LINK] and submit your request (order #, item, reason).

    2. If your return is approved, you’ll receive return instructions and—if eligible—a prepaid label.

    3. Pack the item securely, remove old labels, and ship it within 14 days of approval.

    Items sent back without an approved RMA may be refused.

    3) Return Shipping & Fees

    • If the return is due to our error (defective, damaged on arrival, wrong item), we cover return shipping.

    • For all other returns (e.g., change of mind), if we provide a prepaid label, the label cost may be deducted from your refund.

    • We cannot provide labels for oversized/heavy items or international returns; please use a trackable service. Risk of loss remains with you until we receive the return.

    4) Damages & Issues

    Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us within 7 days at support@theperfectpart.net with your order # and photos of the item and packaging so we can make it right.

    5) Exchanges

    For the fastest exchange, return the item for a refund and place a new order for the replacement. If you prefer a direct exchange for the same item, request it in the Return Portal (subject to stock).

    6) Non-Returnable Items

    We do not accept returns on:

    • Perishables (food, flowers, plants)

    • PPE / hygiene items (e.g., face masks, gloves)

    • Custom or personalized products and special orders

    • Hazardous materials, flammable liquids, or gases

    • Digital/downloadable goods

    • Gift cards

    • Items marked Final Sale or Non-Returnable on the product page

    7) Refunds

    • We’ll email you once we receive and inspect your return and confirm approval or denial.

    • If approved, we’ll issue a refund to your original payment method.

    • Original shipping charges (if any) are non-refundable, except where required by law or if the return is due to our error.

    • We process approved refunds within 3 business days; your bank/card issuer may take 3–5 business days to post.

    8) Undeliverable / Refused Packages

    Packages returned as undeliverable or refused may be refunded minus original shipping (if any) and any return shipping/processing fees. Please verify your address at checkout.

    9) Warranty Help (If Applicable)

    If your product includes a manufacturer’s warranty, you may be able to obtain service directly from the manufacturer. We’re happy to assist with basic documentation.

    10) Need Help?

    Email: support@theperfectpart.net