null
Toggle menu
  • 0

    • FAQs

    Quick answers about orders, shipping, returns, and more from The Perfect Part.

    Orders & Shipping

    How long will it take to get my order?
    Please allow 24–48 hours for processing. Once shipped, delivery typically takes 3–5 business days. You’ll get a tracking email, and you can also view tracking by logging into My Account and opening your order.
    Business days are Mon–Fri, excluding holidays.
    Which shipping carriers do you use?
    We ship with FedEx, UPS, and USPS. The carrier is selected based on destination, weight, and value.
    Do you offer expedited shipping?
    Yes—when available, faster options appear at checkout. On a deadline? Contact us first so we can help you choose the best option.
    Where do you ship?
    We ship throughout the United States (including most U.S. territories). PO Boxes may ship via USPS.
    My package shows delivered but I can’t find it—what should I do?
    Check with household members, neighbors, and common areas first. Carriers may scan a package early—please allow 24 hours. If it still hasn’t arrived after 24 hours, contact us and we’ll help.

    Returns, Exchanges & Refunds

    What’s your return policy?
    If anything isn’t right, start a return or exchange from your account’s Returns Portal within 30 days of delivery. Items must be unused, with tags, and in the original packaging.
    Are returns free?
    Exchanges and store credit: We cover the return label.
    Refunds: A return-label cost may be deducted (exceptions for defective/damaged items).
    Return shipping fees apply to returns for refunds only; not to exchanges or store credit. Gift cards are non-returnable.
    When will I receive my refund?
    Refunds are issued within 3–5 business days after your return is delivered to us. Your bank or card issuer may take an additional 2–5 business days to post the credit.
    What if my item arrives damaged or defective?
    We’ll make it right. Contact us within 7 days of delivery with your order number and photos, and we’ll arrange a replacement or refund.

    Order Changes & Cancellations

    Can I change or cancel my order?
    We pack orders quickly. If you need to cancel or change your address/items, contact us right away. Once an order is processing or shipped, we may be unable to modify it—but we’ll help with return/exchange options.

    Payments, Tax & Accounts

    What payment methods do you accept?
    We accept major credit/debit cards and other secure payment options shown at checkout.
    Do you charge sales tax?
    Sales tax is collected where required by law and is shown at checkout.
    Do I need an account to order?
    No—guest checkout is available. Creating an account helps you track orders and manage returns.

    Warranty & Support

    Is there a warranty?
    Many items are covered by a manufacturer warranty. If anything goes wrong, contact us with your order number and we’ll help with next steps.
    How can I contact support?
    Email: sales@theperfectpart.net
    Hours: Monday–Friday, 10:00 AM–5:00 PM (ET)