Complaints Policy
At The Perfect Part, we strive to provide every customer with quality products and a smooth shopping experience. However, we understand that issues may occasionally arise. This Complaints Policy explains how you can raise a concern and what steps we’ll take to resolve it promptly and fairly.
1. Our Commitment
We take all complaints seriously and aim to:
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Handle your concerns with respect, fairness, and confidentiality.
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Acknowledge your complaint quickly.
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Provide a clear and timely resolution wherever possible.
2. How to Make a Complaint
If you’re unhappy with any part of your experience, please contact us using one of the following methods:
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Email: info@theperfectpart.net
Please include your order number, contact details, and a clear description of the issue. This helps us review your case efficiently.
3. What Happens Next
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We’ll acknowledge your complaint within 2 working days.
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Our team will review your issue and may contact you for additional details.
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A full response will usually be provided within 5–7 working days.
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If more time is required, we’ll let you know and keep you updated on progress.
4. Resolution
Depending on the nature of your complaint, we may offer:
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A replacement or refund where appropriate.
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A clear explanation or apology.
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Steps to ensure similar issues don’t occur again.
5. Escalation
If you’re not satisfied with the outcome, you may request that your complaint be reviewed by a senior member of our team. We’ll make every effort to reach a fair and transparent resolution.
6. Continuous Improvement
We regularly review complaints to improve our products, services, and overall customer experience.
